Alexandre FrontAir Congress

Hotel was perfect - comfortable bed - amazing shower etc.

The hotel was clean and the room was very nice and modern. We had one of the premium rooms since the spa was included and about the same price if you paid for it. The bed was very comfortable and the bathroom very clean and modern. The spa was nice and worth it if you have time to relax before your flight home the next day. Breakfast was pretty good but busy. There really isn’t any other place to eat for dinner so we had the buffet at the hotel. It was good but not fantastic. The shuttle to the airport was great, very close and there was only one other person. I would definitely recommend this hotel for an early morning flight out.

Airport Shuttle driver is timely and very nice and helpful. The hours are also very good. The young man (trainee) at the front desk forgot to phone the taxi I requested at 11.50. I had to wait about 25 min to receive one. The taxi driver told me they did not phone until 19 minutes after I had asked twice if they actually phoned for one. The taxi driver has an app showing when they receive the phone call from the Hotel. I asked why they were so late but it was not the taxi driver it was the front desk. The taxi driver showed me. I was on t he way to the Santa train station and needed to be there by a certain time or miss the train.!! Please pay attention to your guests abit more and there requests. Booking says all taxed are charged and been paid for but they still make you pay the tourist tax even though I am a permanent resident. The cleaning maids the last two times I was there, early in the a.m. you can hear them slamming the vacuum cleaner and beds against the walls. Making very loud bangs over and over from all sidesm as ro say wake up we ant to clean your next!. The rooms across the elevator should be for guests checking out early. I am a local guest and like to use my full check out time getting some much needed sleep. I also asked for toilet paper and there seems to be a shortage as the trollys that the cleaning ladys use never has any on it. Once they told me to ask reception. Noticed that the cleaning ladys also do not speak hardly any Spanish. I speak Spanish, Catalan, English and Italian. Asking for papel hygenico por el lavabo did not work to well this last time. Had to bring an empty out to show her. The TV only has radio channels and very few movie type channels. All in Spanish and you can not plug in your lap top to mirror the screen. A huge mistake on thsi hotels part.

The location was perfect for the airport and a quick taxi downtown is easy. The staff was very kind. The room was clean and comfortable. We ate dinner at the restaurant in the facility that was very good and reasonably priced. The heated lounge beds in spa area was comforting. Appreciated that, even through we had to leave very early to catch a flight, they packed us a breakfast to take with us. The airport shuttle was quick and effortless.

The airport shuttle service is good, finding the location for the shuttle at Terminal 1 was a challenge, even though the hotel sent directions, but we eventually found it. Rooms were quiet and comfortable, hotel is close to a shopping area, so quiet handy for the last minute necessities.